Operations - QA

We are wise
We used to lead big companies towards the digital world until one of them chose us forever as its digital soul: Telepass. So yes, we are partners of the biggest mobility company in Italy. The one from the tolls? Not anymore.
We are working on dozens of new incredible projects that will make Telepass the first fully digital giant of green, urban and shared mobility in our country.

We are special
We love to work together and take care of each other. We are young yet tough, with huge expertise in the digital industry. We’ve been hired because we are skilled, sure, but mostly because we strive to grow and improve in a challenging environment.

We are a fast-growing company
12 people in 2019, now we are more than 80 and expected to grow up to 100 people during 2021. Why are we so special? We love to work together, we take care of each other, we are young but tough and such lovely nerds.

• Manage the workflow related to users’ activities and optimize day-to-day activities
• Identify customer needs in order to align efficient business operations with customer satisfaction
• Provide recommendations and suggestions for improvements in any aspects relating to increased performance.

• Previous experience in customer/operations/quality oriented roles
• Proficiency with Office (especially with Excel)
• Good knowledge of English language.

• Has working knowledge and experience in own discipline
• Continues to acquire higher level of knowledge and skills, builds knowledge of the organization, processes and customers
• Performs a range of mainly straightforward assignments
• Analyses possible solutions using standard procedures
• Receives a moderate level of guidance and direction

• An environment where innovation merges with freedom of expression
• Diversity by age, nationality and background
• Agile, strong and scalable working methodology
• Career Ladder and appealing compensation package (RAL, LTI, bonus up to 20%, benefits-> such as Welfare, transportation, food)